Frequently Asked Questions

Answer all of your questions


If you've bought a course and it is not showing up in My Courses, try the following suggestions:

Is the Course Archived?

  1. Go to My Courses
  2. From the Categories filter on the left, select Archived
  3. If you see the missing course, click the ellipsis (...) and Unarchive the course.
If you've encountered an error while attempting to purchase a course, then one of these trouble shooting steps should resolve the problem, so you can enroll and start learning!
Troubleshooting Steps
  • Card and Location- The card and country you're in have to match or the charge will not be approved. Use a card registered to the country you are in.
  • International Cards - Your bank or account may not be set up for international purchases (we're in the United States). Try a different card or try using Paypal.
  • In the UK or Canada? Enter your Post Code in the "Zip Code" field. If your payment failure states it is due to zip code, contact your bank to ensure they have the right one on file. If zip codes aren't applicable in your country, please try entering all zeros (00000) into the zip code/postal code field.
  • Incorrect Info - Make sure that your card number, CVV/security code, and expiration date are entered correctly. Please note, copying and pasting card info will not work.
  • CVC Code - Our payment system only accepts numbers for this field. Please note that entering letters here will not work.
  • Cache Issues - If you're sure you're entering the right card number, and it's still telling you it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again.
If you see the message "Oops, something went wrong," often this is caused by AICEC accounts that use a Rocketmail email to login. Unfortunately, payment attempts from Rocketmail accounts will not be accepted by our system. Please try changing your e-mail address to a non-Rocketmail domain and try again.
AICEC instructors work hard to provide you with a high quality and compelling course. If you have any questions or comments about the course materials you can send the instructor a message.

If You're Already Enrolled in the Course

You can message an instructor from the course dashboard:
  1. From My Courses, click on the course that you have a question about
  2. On the left hand side of the page, click on Overview, and scroll down. You will see the instructor's profile at the bottom of the page. Click on the instructor's name and you will be directed to their profile page.
  3. Hit Send message. You will be taken to your inbox.
  4. Compose message and click Send.

If You're Not Enrolled in the Course

​If you're browsing courses and want to ask a question before you enroll, send the instructor a question from the course landing page.
  1. Scroll down to the About the Instructor section on the course landing page
  2. Click on the instructor's name and you will directed to the their profile
  3. Click on Send Message
  4. Type your message and hit Send


Any one can create a free course on AICEC. If you want to charge students a fee for your courses, however, you will need to apply to become a premium instructor. The application is free, and is usually approved within 2 business days.
Promotional Announcements enable you to promote your other AICEC courses to your current student list. You can use these announcements to let students know about your newly published course or existing courses that are on AICEC. Get started with the basics by clicking here, or read on to find some useful tips!

To create great Promotional Announcements that successfully convert students into repeat customers, here are some things you can do:

Launch your new AICEC course - grab the interest of your existing AICEC student list, and even include a discount if you’re feeling generous!
Run a seasonal sale or temporary deal for a holiday
Quote real students’ feedback (ask for permission!) about the courses you want to promote
Use Advanced Targeting to specify who your Promotional Announcements will go to:
Students in a specific course
Students who joined your course during a specific time period
Students who have completed a specific percentage of the course
Remember, these announcements are only for promoting your AICEC courses. Students want to hear from their own instructors, so please don’t send Promotional Announcements to or about courses in which you are not an active instructor. This kind of behavior can lead to up to 5-times higher unsubscribe rates (yikes!).


Answer all of your questions

Refund Status

Most refunds that are processed within 24 hours of a purchase are processed as reversals. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn. If you still see the charge after 5 business days, however, please contact AICEC Support.
While most refunds process within 5-10 business days, depending on your financial institution, some refunds may not post to your account for up to 30 days. If it has been more than 10 business days since the refund was processed by AICEC, however, please contact your bank directly to inquire about the status of the refund. If the bank does not see the refund in their records, please contact AICEC Support.
If you purchased a course using PayPal, then typically it takes 3-5 business days for the refund to be processed and for the money to become available in your PayPal balance. If you have not received your refund after 5 business days, however, please contact Paypal support.

If Paypal does not not see a refund in their records then please contact AICEC Support.
If it has been more than 30 days since you requested a refund, and you still haven’t received it, then please contact AICEC Support.

Refund a Course

We want you to be satisfied, so all courses purchased on AICEC can be refunded within 30 days. Please note, however, that refunds are only available for courses purchased on the AICEC website (at; any courses purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please see below). For whatever reason, if you are unhappy with a course, please let us know through the Contact Support form or by requesting a refund from the course dashboard. We're here to help.

Request a Refund From the Course Dashboard

Copy the course URL
Click Options on the right-hand side of the page
Click Request refund
Send a ticket through the Contact Support form with the course URL
While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

If all course content was downloaded before the refund was requested, the refund request may be rejected.

Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.

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